Warranty For Dolce Gusto® Machines

Coffee Express Limited guarantee each appliance to be free from defects in materials and workmanship. Our obligation under this warranty is limited to repair at our service centre of any defective parts.

We offer a guarantee against mechanical and electrical defects for 12 months from the date of purchase.

During this guarantee period, Coffee Express Limited will repair the product or replace parts free of charge, the guarantee is not transferable.


The following are specifically excluded from the terms and conditions of this guarantee:

- Damage caused by misuse or improper handling of the product or use not in accordance with instructions.

- If the product has not been maintained correctly (descaled/cleaned as necessary) according to the instructions.

- Any glass or porcelain ware incorporated in the product.

- Damage caused due to the use of the product on a voltage other than that stamped on the product.

- Usage other than normal domestic use.

- Normal wear and tear.

- Damage suffered through overloading, improper use, negligence or accident.

- Any modification made by the purchaser to the product or any repairs other than by Coffee Express Limited.

- Accessories, such as filters, seals etc., whose normal life is limited. These parts are excluded from the guarantee and will require periodic renewal.

The warranty does not cover appliances that do not work properly because they have not been descaled in accordance with the factory instruction which accompany it. The warranty shall apply only if the appliance is used in accordance with the operating instructions, which accompany it, and on an Alternating Current (AC) circuit.

The above warranty is in lieu of all other express warranties and representations. All implied warranties are limited to the applicable warranty period set forth above. Coffee Express Limited does not authorize any other person or company to assume for it any liability in connection with the sale or use of its appliance.


If you have any other questions please contact us.